Hi, welcome to my online Résumé.

Experience

👩🏼‍💻Student Success Manager, 2U inc.
Remote; January 2022 - Present
Oversees and manages Data and Digital Marketing Bootcamps for Georgia Institute of Technology. Creates a classroom experience that energizes learners and keeps them engaged. Utilizes Tableau and SalesForce data to assess classroom satisfaction while providing feedback and solutions. Manages instructional staff, operational logistics, and classroom support. Develops programmatic and thematic templates and guides to meet adult learner needs. 

Assists learners in pursuing new career opportunities, work with Career Services to help learners become employer competitive. Develops positive working relationships with University contacts, working closely with University Relations to develop and grow the program. Communicates system or process changes within the company and new approaches to student support and classroom management.
👩🏼‍💻Career Materials Advisor, 2U inc.
Remote; March 2020 - December 2022
Delivered high-quality advisement on career materials for adult learners across 2 lines of business to ensure materials are career competitive upon graduation. Maintained rapport with collaborating teams to coordinate effectively across departments while putting students first. Led and participated in online workshops that guide students in creating career materials for their job search. Guided students in 1:1s while leaning on emotional intelligence to provide a supportive environment. Created SOPs, templates, and guidelines based on milestones and best practices, as well as created resources for students and career seekers. 
  • Achievements:
    • Acknowledged as helpful to my colleagues with the "Team Spirit" award my first month on the job (March 2020), as well as in June 2020 and August 2020. 
    • Closed the most cases in July 2020 and 3rd most cases in June 2020 and August 2020.
    • Closed 850+ Salesforce cases independently in Q3 of 2020 while ensuring clients received quality feedback.
    • Quality Assurance Rating: 100% of feedback rated earned a "Best"
    • Exceeded quarterly team goal of being rated 4 or 5 out of 5 for feedback quality, responsiveness, and overall service by 85% of clients for entire duration of role.
  • Projects:
    • Handpicked to take on increased caseload through Canvas shortly after joining the team due to ability to excel in a fast-paced environment while quickly learning new processes.
    • Optimized the team’s workflow by utilizing company brand guidelines to develop student-facing content.
    • Led the development of subject-matter expert templates for team to utilize, driving our understanding of student needs.
    • Coordinated with other members of the 2021 department-wide virtual retreat committee to manage several projects and promote virtual engagement; personally, developed the retreat themes, designed zoom backgrounds, constructed slide decks, created event feedback surveys, and co-facilitated meetings.

​​📰Staff Writer, The Sou'wester Newspaper 
Americus, GA; Jan. 2019 - Dec. 2019
Collaborated with a team of writers and editors to develop a content strategy for each edition. Performed copy-editing and write-ups of content before publication. Increased campus readership by 5% utilizing word-of-mouth advertising.  Researched and reported on specialized fields using interviewing techniques and written communication. 

🏢Career Services Assistant
Americus, GA; Aug. 2018 - May 2019
Typed, formatted, proofread, and edited internal- and external-facing correspondence and other documents before publications and presentations. Identified and implemented ways to use social media and on-campus advertising to attract students to the Career Services Center. Demonstrated verbal communication skills with students, employers, and campus officials to provide clear answers, disseminate information, and book appointments.

🏫English Language Institute Teaching Assistant
Americus, GA; Jan. 2016 - May 2017
Directed, facilitated, and moderated classroom discussions and activities to ensure student comprehension. Wrote copy for flyers to drive on-campus engagement in department events. Organized, participated in, and assisted at campus events as a representative of the English Language Institute. Maintained regularly scheduled office hours to advise students on areas of improvement. 

Education

🎓Georgia Southwestern State University, Americus, GA
Dec. 2019
Bachelor of Arts in English with a concentration on Professional Writing
Minor: Sociology
Certificate: Women, Gender, and Sexuality Studies
​📖Birmingham City University, Birmingham, England
Sept. 2017 - June 2018
Study Abroad in B.A. English 

Organizations

✍ Member of the Professional Association of Résumé Writers & Career Coaches
📚Former President of the Chunnel Club (English Club)
✍Alumna Member of Sigma Tau Delta 
💼Alumna Member of Sigma Alpha Phi

Technical Skills

☑Microsoft Office
☑GSuite + Google Workspace
☑Social Media Management (Facebook, Twitter, Instagram, Snapchat)
☑SaaS (Salesforce PMX + Salesforce Lightning) 
​☑Content Management Systems (WordPress, Weebly)
☑Canva
☑Guru
☑Slack
☑Zoom
☑Remo

Industry Skills

☑Résumé Writing
☑Attention to Detail
☑Project Management
☑Content Creation
☑Written Communication
​☑Adaptable
☑Highly Organized
​☑Critical Thinking

Honors & Awards

🥇Dean's List 
🥇Academic Achievement List 
🥇President's List 
📔2017 Sirocco Editor's Award for Creative Non-fiction essay "Oblivion"